Absolutely stunning customer service

I asked a simple question and got back an answer that was stunning in its… um, ignorance?

I had gone to a site called coloncleansingproducts.com to look into the matter of stuff hanging around in your large colon so long that it stuck to the walls and “decayed.” This is a common claim from the colonics people. I have had a colonoscopy and have seen the inside of my own colon, and it’s quite pink and clean as a whistle. I asked the doc whether this is what colons look like inside. He said yes. I asked him if there was stuff in there that’s packed onto the walls and is decaying. He said that never happens, or else if it does happen, it’s a major disease state, but it’s rare.

On this site, there was a product called CleanSonix. On the writeup for this CleanSonix, they claimed that the average person has up to 8 undigested meals decaying in their stomach. (Go to the site and see for yourself.) I found this a bit unbelievable, so I wrote to customer service at coloncleansingproducts.com.

After reading their reply, I am at a loss for words. 

Below is the exchange. Read it from the bottom up. 

You can search all of the ingredients for the product. For that other information I cannot disclose that as it is proprietary information.

Thanks,
Emily
Customer Relations
ColonCleansingProducts.com


On Mon, Apr 18, 2011 at 10:58 PM, Berry Girl <berrygirl@gmail.com> wrote:
http://coloncleansingproducts.com/cleansonix/

I found it in less than a second by googling “8 undigested meals decaying”.

On Mon, Apr 18, 2011 at 1:14 PM, Emily <customerservice@coloncleansingproducts.com> wrote:
Please provide the page you are seeing that on.

Thanks,
Emily
Customer Relations
ColonCleansingProducts.com
On Mon, Apr 18, 2011 at 12:52 PM, Cassandra Berryman <berrygirl@gmail.com> wrote:
Message body:
Your writeup on Cleansonix says that the average person has up to 8 undigested meals decaying in their stomach. Can you provide me with medical references for this, please, or other evidence-based references for this? I am curious as to how this happens.
Thanks.